Refunds, cancellation and delivery
7-day refund guarantee. If you are not satisfied with your report, ask for a refund within 7 days of delivery. No questions asked.
How to ask for a refund
Message “REFUND” with your order number (for example SM-7K3QPX) on WhatsApp at [WhatsApp / phone number], or email [support@yourdomain].
When you get your money
We approve refunds within 2 working days. Razorpay returns the money to the original payment method, usually within 5–7 working days.
Cancellation
You can cancel before the report is delivered for a full refund.
Delivery
- Reports are delivered as a PDF on WhatsApp within 24 hours of payment. There is no physical shipping.
- The 15-minute consultation is a phone call or WhatsApp chat, booked after delivery, within 14 days.
- If we cannot deliver in time, we tell you and offer a full refund.